::  Delivery

All purchases with a cleared payment by 3.00PM are posted that same day Mon-Fri. except for bank holidays.
Our delivery costs are competitively low with many items with free delivery and sent by Royal Mail tracked as standard which does require a signature upon delivery.
A guaranteed next day special delivery option is also available at ebay checkout at the time of paying at extra cost.
We obtain proof of postage for every delivery and do have a claims procedure for lost or delayed items. Part of our customer service is to process this claim for you. We do guarantee every customer will receive their item or a full refund
All our products are brand new and are packaged with care in secure tamper proof packaging.

::  Payment

We accept all major credit cards via PAYPAL

We also accept postal orders which should be made payable to Soleaffair. Our address is on your invoice that is viewed at time checkout,also on all confirmation messages after purchase.
Please do not send cash.
Take care to remember to your include your details with any payment posted.
Our shop policy requires all buyers to checkout within 3 days of a auction closing and payment must be made within 7 days of a auction/purchase closing.
All international buyers are required to pay by PAYPAL as we cannot accept non UK cheques.

::  Returns

We have an excellent returns policy with a no quibble money back guarantee. You may return any 'buy it now' purchased item for any reason for either a full refund or an exchange within 14 days of receipt.You must ensure you return your item with your ebay details to help speed up your refund.
In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed,
Also No Exchange or refund if there is any signs of cigarrette smoke,odour,detergent,perfume make-up etc 
unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags & labels intact.We will only refund return delivery costs if the goods are faulty but for all other returns delivery costs to be paid by you. All refunds will be processed within 7 days of receipt of goods.Full details can be found on our terms and conditions page.We hope that we have made your shopping experience with us truly relaxing and enjoyable.
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You can check out our new seasons collection of handbags and accessories by colour on the top left of this page