Should you need to contact out customer services team for any reason, please use one of the methods below:

• eBay Messages
• Email: ebay@outdoortrail.co.uk
• Phone: 0115 955 2035 (Monday-Friday, 8am-4pm)

Address: Outdoor Trail Ltd, Unit 98A Wilford Grove, Nottingham, NG2 2DU

We respond to most emails and messages within 1 working day, and aim to respond to all within 2 working days.

Delivery

Outdoor Trail offers Free UK Delivery* on most of our listings. We aim to despatch all orders within 1-2 working days of receiving cleared payment. We use both Royal Mail and courier services to deliver your orders.

When your order is despatched, you will receive a confirmation email from us containing the tracking reference (if applicable) together with an estimated delivery date.

If your item is sent via courier, these are typically delivered the next working day, although some areas may be two working days. For items sent via Royal Mail, please allow up to five working days for delivery. Whilst we endeavour to provide accurate delivery estimates, delivery times can vary due to external influences.

Unfortunately, goods cannot be collected from our premises.

* Orders to Northern Ireland, Scottish Highlands, and Offshore may incur a £5.00 surcharge depending upon item weight. Please contact us for more details.

Returns

Changed your Mind / Unwanted Item

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 7 days of receipt and advise us you wish to return it.

• Create a return request within the eBay resolution centre.
• Any item returned to us must be in it’s original packaging and include all parts / accessories.
• The buyer is responsible for the return shipping costs.
• Reasonable care must be taken to ensure the item will not be damaged in transit.
• Once your item has been received and inspected, a full refund will be processed via the original payment method. For most electronic payments, please allow 3-5 working days for the refund to clear.

Faulty Items

Within 28 days:

• Please contact our customer services team via ebay@outdoortrail.co.uk
• We will arrange a collection from your home, or we may ask you to return the item to us at your expense and reimburse you for the postage costs.
• Reasonable care must be taken to ensure the item will not be damaged in transit.
• Once your item has been received and inspected, you can choose to have a replacement item sent to you (stock permitting), or a full refund.
• For a replacement item, please allow 2-3 working days for delivery.
• For a refund, please allow 3-5 working days for the refund to clear.

After 28 days:

• Please contact our customer services team via ebay@outdoortrail.co.uk to arrange for your item to be returned to us.
• We will endeavour to repair your item, or in the event your item cannot be repaired, a replacement item will be offered. At our discretion, a partial or full refund may be offered.
• Your repaired / replaced item will be returned to you.

Please note: If a product is returned to us as faulty, but is not found to have a manufacturing fault or if a fault has developed as a result of misuse or wear and tear, no product or postage costs will be refunded. It will then be the responsibility of the buyer to arrange to collect the product or pay for shipping costs for the product to be returned.

Wrong Item / Description

In the unlikely event we send you the wrong item, or the listing description is incorrect, please contact us and we will arrange to either:

• Send the correct item with collection / return of the incorrect item.
• Collect the incorrect item, and once received and inspected, issue a full refund via the original payment method. For most electronic payments, please allow 3-5 working days for the refund to clear.