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Insurance and Insurance Claims

Although our packages are mailed through United State Postal Service, our domestic packages are NOT insured through them. The USPS requires claimants to bring damaged items to Post Office, fill out forms and they often take months to settle claims. The other large insurance carrier that insures mailed packages is PIP, the same underwriter that insures packages for UPS and FedEx.   Higher priced items will be insured through PIP at the discretion of the seller and all other purchases are seller-insured through the seller.  This benefits our customers in several ways; the rates are cheaper than USPS, and the claims process is faster.  Additionally, we handle the claims process without customers having to take package to the Post Office.  In the cases of claims through the seller, claims will be paid immediately upon evidence of damage or loss.  For those parcels insured by PIP we will handle all the forms and submission of paperwork. In the past, all claims with PIP have been settled in about two and one half weeks, with payment sent to us.  We reimburse at that time.  As with USPS and PIP, the insurance covers the contents only, not the cost of postage and insurance itself. Additionally, when one or more pieces of a set are broken insurance pays only for the portion lost, not the entire set.

International customers are welcome!  We use the various international shipping options at USPS, and we will provide the buyer with rate and other options.  NOTE : Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/ buying. These charges are normally collected by the shipping company or when you pick the item up. Do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts". US and International government regulations prohibit such behavior. At the seller's discretion some Priority International packages will be insured through USPS.